If your order doesn't arrive fresh...

we've got you covered.

It's that simple.

That's our FRESH guarantee.

We only want you eating cool, crisp greens

Sometimes ship happens, aka shipping delays :) but don't worry, we got you. All Gardencup shipments are insulated for up to 2-3 days in transit after carrier origin scan when average outside temps are above 75 degrees, and up to 3-4 days when below.

While we only ship 1-2 day service, if your pack ends up in transit with the delivery carrier for 3+ days and arrives warm (the ice packs are fully liquidated with no solid left), it’s 100% covered by our Fresh Guarantee. Just snap a pic of the cups and liquidated ice packs on the delivery day and send to our customer service team via live chat or email YourFriends@gardencup.com. Please note: Fresh Guarantee claims must be submitted within 24 hours of order delivery.

Delivery dates provided are estimates and subject to occasional update. While the vast majority of our shipments arrive on the date indicated, please allow +/- 1 day for delivery.

Submit a Fresh Guarantee Claim

Best Practices

1. Refrigerate ASAP! Even though we pack all our boxes to stay fresh and cold, it's still a good idea to get them in the fridge as soon as possible.

2. Keep an eye on your email (check spam) and/or texts for shipping notifications and try to be home to refrigerate your cups within four hours of delivery.

3. Store toward the top/front of the fridge to avoid light freezing, which can wilt lettuce. Optimal storage temp for a Gardencup is 36-40 degrees.

4. Enjoy within 5-6 days of delivery for maximum scrumptiousness.