If your order is in transit more than two days...

WE'LL REPLACE IT.

That's our Get Fresh Guarantee.

We only want you eating cool, crisp greens, so we go to the extreme when it comes to well-insulated packaging. Born in the Texas summer, Gardencup wrote the book on keeping salads fresh in transit.

 

Your gardencups are packed up safe and sound in a refrigerated shipping box that's practically bomb-proof, maintaining fresh temps for up to two days (or 60 hours) outdoor in the dead of summer. When we promise you'll "get fresh", we mean it.

 

In cooler seasons and climates, Gardencup packs can keep cool for 3+ days. So yes, all Gardencup orders come with a FREE reusable cooler for your next road trip or picnic. Just hang on to your box, refreeze your ice packs, and return that $300 Yeti you don't need anymore ;)

 

When will my order arrive?

To make sure your salads don't get stuck in transit while carriers are closed, we have a fine-tuned fulfillment schedule that varies based on location and time of order. ALL orders deliver 2-7 days after they are placed. The Weekend Window: Orders placed between noon Friday and noon Sunday (CT) will deliver the following Tuesday or Wednesday. Deliveries are also made on Thursdays, Fridays, and Sundays for orders placed outside the weekend window. If you need an exact ETA, ping us in the chat bubble!

 

We want you to have at least five days with your gardencups before they start to expire (some last longer), so we hand-make them FRESH just a few hours before they ship out.

 

If my delivery is late, how do I know if it's spoiled?

If your ice packs are completely liquidated (no solid ice remaining) and your gardencups are no longer cool to the touch, discard the food and enjoy your new reusable cups!

 

Then what? (Get a replacement!)

97-98% of our shipments arrive within two days. If yours is delayed beyond that by no fault of your own and shows up on day 3+ in less-than-delicious condition, here's how to request a replacement:

1. Snap a quick unboxing video or photos showing spoiled cups and liquidated ice pack(s)

2. Send to us via chat or email with your order number on the day of delivery

3. We'll get you freshened right up :)

 

Commercial Addresses

No problem. Just make sure the business is open or someone's there from 8-5, Monday-Friday.

As with any other UPS or FedEx delivery to a business, someone must be present during normal business hours (generally 8am to 5pm) to receive deliveries. We recommend shipping to residential addresses when possible as carriers do not require someone to be present for standard deliveries. As parcels cannot be left on a public sidewalk of a closed shop or office building, the business must be open or someone must be there to receive them. Thus, we nor the carrier can guarantee attempted on-time deliveries to businesses.

 

Best Practices

1. Refrigerate ASAP! Even though we pack all our boxes to stay cold until 9pm on the second day of transit, it's still a good idea to get them in the fridge as soon as possible.

2. Keep an eye on your email (check spam) and/or texts for shipping notifications and try to be home to refrigerate your cups within four hours of delivery.

3. Store toward the top/front of the fridge to avoid light freezing, which can wilt lettuce. Optimal storage temp for a gardencup is 36-40 degrees.

4. Enjoy within 5-6 days of delivery for maximum scrumptiousness.